Terms And Conditions

Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair the replacement of the products is possible with an additional charge following a new agreement with the customer.

The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging.

The return of the products will be done through courier or transport company always in consultation with our company. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.

 

In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from our store. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer, sending proof that you are the beneficiary.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.

In case of damage / wear of an accessory / accessory / consumable, the defective part is replaced and not the entire basic product. The accessories of each product have a limited warranty, which can be equal to the duration of the basic product or less.

 

Withdrawal Statement

Thank you for choosing eigr.gr for your purchases.

If you are a natural person (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of delivery to you, returning the product to us. The declaration of withdrawal of the consumer must be made in writing or in another fixed means, as the burden of proof that he has exercised the right, bears himself. The consumer must complete the withdrawal statement below, or make any other clear statement of his decision to withdraw from this contract, stating all the necessary information.

 

The right of withdrawal is valid if:

  • The product is in its original condition, with all the accessories that come with it.

The product is accompanied by all the necessary documents that prove the transaction (eg Retail rep. Etc.).

  • The product has not been used.
  • Your relevant statement should be made before the expiration of the 14 days from its delivery to you.
  • In any case, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt by the consumer.
  • The provisions for out-of-store contracts do not apply to contracts for which the consumer pays less than 30 euros.

 

Shipping Costs: the return is made by your own means and costs within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a carrier).

Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the price you have paid for the specific purchase, in the same way that you had paid it no later than 14 days from the day your Withdrawal Statement is sent to us.

FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above (eg in the case of withdrawal), we will make a payment to you of the original price, it is clarified that:

  • If the payment was made by you using a Credit or Debit Card, our COMPANY is obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed in accordance with the terms of the contract signed between the customer ( you) and his Bank. Following this information, the Company does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and the Bank as well as for the time and manner of execution of the reversal of the said transaction.
  • In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order for the said amount to be returned to you, you will indicate by yourself a Bank account (sending proof that you are the beneficiary of it) to which the return will be made by deposit of the price of the product.

Terms and conditions for exercising the right of Withdrawal

The right of withdrawal can be exercised no later than fourteen (14) calendar days from the receipt of the product by you so that it is considered timely and does not need any additional justification from you.

A condition for the valid exercise of the right of withdrawal is that the product is in its original condition, its packaging is genuine, in excellent condition, not damaged or incomplete or with obvious signs of wear and includes all accessories, any gifts, accessories products and materials.

Prior to any return, it is recommended to consult with the Online Store.

In case the product is returned damaged or incomplete or in case of opening the package or putting the products into operation, their value is automatically reduced as the product is characterized as used or due to mishandling which goes beyond the simple examination of its functionality and characteristics. product, you will have to make up for the loss of its value with monetary compensation. In this case, the specific monetary compensation will be deducted from the amount that we will return to you. In any such case of set-off you will be informed before the credit and refund process is completed. Especially in the case of components or spare parts and in those where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited according to 50% or less of the invoicing value.

Exceptions to the Right of Withdrawal:

The right of Withdrawal does not apply to cases that are excluded from the current legislation and case law, such as. products that have been made for you to your own specifications and / or are clearly personalized, products that by their nature are, after delivery, inextricably mixed with other elements, services that have already been performed and / or if you have obtained digital content from us not supplied to carrier material and started execution, products that are not suitable for return for health or hygiene reasons if they have been unsealed or may be damaged or expire soon.

 

_____FORM – STATEMENT OF WITHDRAWAL______

Please fill in your details:

    I hereby declare that I withdraw from my contract of sale of goods with the following details:

    Please fill in the details of the products you want to return